Why is my @jaclyncosmetics Decaf lipstick lumpy?? @Jaclynhill This cant be ok right?? #jaclyncosmetics #jaclynhill pic.twitter.com/xjffA4fUF1
— Veronica (@itsv_82) June 5, 2019
Honest to God, I have not seen one other person complain about this & I take my reviews very seriously. It’s obvious the lipstick was used (you could see other product on top) and since her first review was great, it’s hard to know the actual issue.
— Jaclyn Hill (@Jaclynhill) June 6, 2019
If any of you are receiving lipsticks like this.... please know that this is NOT hair! My factory used brand new white gloves to do quality control & they shed all over my product!? We switched to rubber gloves 2 days ago & will make sure this never happens again. https://t.co/qn6UTUJzRE
— Jaclyn Hill (@Jaclynhill) June 8, 2019
In rare circumstances some lipsticks were exposed to high temperatures or the raw materials were not blended thoroughly and that is not acceptable to us - as of now we are seeing less 0.1% with issues – but we see your complaints on social and want to fix things!
— Jaclyn Cosmetics (@jaclyncosmetics) June 7, 2019
I want to thank you all for the unbiased feedback on my lipstick collection. The good, the bad & the ugly. Every comment or concern that has been brought to my attention has not been taken lightly. My team and I are working nonstop to address any & all issues you may be having.
— Jaclyn Hill (@Jaclynhill) June 7, 2019
I’m so sorry if the product you received was anything less than perfect. If you are unsatisfied in ANY way please contact help@jaclyncosmetics.com & we will be sure to give you a full refund as well as send you a new product.
— Jaclyn Hill (@Jaclynhill) June 7, 2019
My team and I are working very hard on finding out EXACTLY what is causing the “grittiness & bumpy texture” on some of my lipsticks. I am so sorry to see some of you dissatisfied with my product. I will make it right for you & learn from this mistake! That’s a promise❤️
— Jaclyn Hill (@Jaclynhill) June 8, 2019