Which Best Worst UK High Street Stores

Photo: Getty Images.

Lush has been voted the UK's favourite high street store in a consumer poll.

The handmade cosmetics chain - known for its super-enthusiastic staff - scored an 81% approval rating in Which?'s annual survey of the UK's best and worst high street retailers.

Which? compiled its results by asking more than 10,000 shoppers two questions: how satisfied they are with a store, and how likely they are to recommend it to a friend.

Two other chains - Smyths Toys and discount retailer Savers - also scored 81% approval ratings. Evergreen favourites Ikea, John Lewis and Waterstones finished inside the top ten.

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Meanwhile, WHSmith was named the UK's worst high street store after scoring an approval rating of just 55%. The newsagent and stationery retailer - which so many of us remember from "back to school" season during childhood - was "derided for its customer service", according to Which?.

WHSmith has a rich history. It's considered the world's first ever retail chain and celebrated its 225th birthday last year. However, it's now mocked by the @WHS_Carpet parody account whose tweets are often hilarious yet oddly poignant at the same time.

how you get treated at @WHSmith Bournemouth Airport ? pic.twitter.com/nr1zoMlHXf
— Ashleigh Pidgley (@AshleighPidgley) September 25, 2017

SIXTY-SEVEN PENCE PER TEA BAG pic.twitter.com/MEM2QlhkSN
— WHS_Carpet (@WHS_Carpet) May 27, 2018

In response to the survey's results, a WHSmith rep told the BBC: "We serve 12 million customers each week, and despite a challenging retail environment we continue to open new shops, and to maintain our presence on the UK High Street."

The best ten UK high street stores, according to shoppers:

1= Lush

1= Savers

1= Smyths Toys

4= Screwfix

4= Toolstation

6= Bodycare

6= Richer Sounds

8= The Perfume Shop

8= Waterstones

10= The Body Shop

10= Dunelm