Lush Police SpyCops Campaign Triggers Backlash Boycott

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Update (8th June): Lush has pulled its controversial ad campaign raising awareness of the so-called UK "spy cops" scandal, which critics argued had an "anti-police" message, the BBC reported. The company said it was dropping the initiative, which had provoked a nationwide outcry, "for the safety of [its] staff".

Update (3rd June): Lush has removed the controversial #SpyCops campaign from some of its stores after staff were allegedly intimidated by ex-police officers.

The campaign has provoked intense debate on social media since it was launched last week, with some shoppers arguing that it promotes a damaging "anti-police" message.

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@LushLtd am absolutely disgusted with your anti-police campaign. Our police officers save lives everyday and put themselves into situations to protect us all whilst you sit behind your big desks in an office somewhere. I will never be purchasing a Lush product again!#FlushLush
— Emma Johal (@EmmaJohal) June 1, 2018

As part of the campaign, Lush store windows have been decorated with police-style barricade tape containing the slogan "POLICE HAVE CROSSED THE LINE".

Other messages in store windows say "POLICE SPIES OUT OF LOVES" and "#SPYCOPS INQUIRY: TRUTH OR COVER UP?"

Always admired @lushltd ethics & hard hitting ad campaigns but this all just seems a little awkward & confusing! #lush #lushpolice #lushuk #fushlush #paidtolie #spycops pic.twitter.com/AM2KbqgPLo
— Mutiny Shaving (@Mutinyshaving) June 3, 2018

The campaign is designed to support the ongoing investigation into undercover policing, which was launched following revelations that over a 40-year period (1968-2008), some officers deliberately targeted certain activist groups.

While undercover, it is believed that some male officers formed romantic relationships with female activists who had no idea they were dating an undercover officer. Other officers are accused of stealing dead children’s names in order to create fake identities.

Lush said in a statement on Saturday: "Whilst intimidation of our shop staff from ex-police officers and unhelpful tweets from those in high office are ongoing, not all of our shops feel able today to have the campaign window in their shops. However the campaign is still running for three weeks and we will be constantly weighing up what to do about the situation."

Cambridgeshire police officer Liz Groom tweeted that her colleagues had enjoyed a more polite and productive exchange with Lush staff members at the Peterborough store.

One of our officers went and had a polite and constructive discussion with the manager of @LushLtd Peterborough who then removed the display. Seems some of their staff are sensible and care about our feelings after all #Lushpolice #FlushLush pic.twitter.com/SatZFDW4mD
— Liz Groom (@cambsfederation) June 1, 2018

Lush has not said how many of its UK stores are still running the #SpyCops campaign.

This piece was originally published on June 1, 2018.

It may have just been voted the UK's favourite high-street store, but Lush is in hot water with consumers over its latest campaign, which is a major departure from the British cosmetics company's usual marketing.

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Its #SpyCops campaign, a collaboration with Police Spies Out of Lives which launched today, aims "to raise awareness of the ongoing undercover policing scandal" in which "officers have infiltrated the lives, homes and beds of activists."

The campaign includes window dressing in its UK stores that reads "police have crossed the line" and "#SpyCops inquiry: truth or cover up?" in reference to the ongoing investigation into undercover policing. The brand is also urging customers to sign a postcard addressed to the government on the issue.

Lush's intentions are noble, but many people on social media, including police forces, have accused the brand of attacking the force, with many branding it "misleading", "irresponsible" and announcing they are boycotting the store.

Wow @LushLtd what a disgraceful display. I’ll never spend another penny in any of your stores and I’ll actively encourage other people to boycott you too #lush #BoycottLush pic.twitter.com/knogiSZAJ5
— Sarah (@sarahmacniven) May 31, 2018

Have a look at @LushLtd new advertising campaign..... Ill-conceived, dangerous and irresponsible. https://t.co/4Kjp4g2t1y
— West Yorks PolFed (@WestYorksPolFed) May 31, 2018

I think this is a really concerning campaign by @LushLtd. I completely understand what the campaign is promoting, but this shop front is incredibly misleading and tarnishes the reputation of our police - 99.9% of whom do an amazing job to protect us. Stick to cosmetics. #SpyCops pic.twitter.com/PNkBCjHfQ4
— Elliot Darby (@elliotdarby) June 1, 2018

Others, meanwhile, pointed out that it was an unusual issue for the company to be wading into, with some urging it to "get back in [its] box". Up to now, the brand has been most predominantly known for its strong environmental credentials and avid stance against animal testing.

Well this is bizarre ! I go to lush for my soaps and bathbombs, not for political/social debates. Get back in your box ! #Lush #LushUK https://t.co/rxXY5DlQt9
— Miss Diamond Doll (@missddoll1) June 1, 2018

Bizarre is one word for it. Stupid is another. I understand this is aimed at corrupt undercover police but as a marketing person, you have to be SO careful with these things - appearing to brand all police with the same brush, it’s wrong. https://t.co/586q5QrVZw
— Olivia (@oliviajayney) June 1, 2018

Irrespective of how ethical your brand is, just why? Bizarre. https://t.co/HsxAhO3oFU
— Dave Endsor (@dave_endsor) June 1, 2018

Lush are weird aren't they. corporations playing at social justice is just another way to make money but I feel like they're a bit too radical (relatively speaking) for it to be a real business decision. an anti-cop poster in a high street store. it's weird.
— jan (@janhopis) June 1, 2018

However, some people are praising Lush for taking a stance on an important issue, and others saying the campaign was well intentioned but poorly executed.

#Spycops WERE paid to lie. No amount of "fury" can change this incontrovertible fact https://t.co/1mJWlw5qJu
— Netpol (@policemonitor) June 1, 2018

i literally don't care what you think of the police *in general*, Lush's campaign revolves around the line 'Police have crossed a line' with regards to #SpyCops and just THINK ABOUT IT before you claim they haven't!!!
— Bert (@bethanyrutter) June 1, 2018

Pretty disappointed with the backlash against the campaign that was meant to raise awareness for an important case. But it was clearly poorly executed and wasn’t received well, and for that reason Lush have to take responsibility. #lush #spycops
— Miriam (@itsmims_gillan) June 1, 2018

Normally supportive of @LushLtd campaigns but they’ve got the messaging seriously wrong. The #undercover enquiry is important and the point they want to make is strong but don’t choose a poor, un-nuanced campaign that undermines our brilliant Police. https://t.co/LA5gpeJ5M4
— Nathan Oswin (@nathan4labour) June 1, 2018

In response to a query about the campaign on Twitter, the brand said it was not an "anti-police campaign". The brand added: "It's to highlight the abuse that people face when their lives have been infiltrated by undercover police."

Hello, Thanks for getting in touch with us. To clear this up, this isn't an anti-police campaign, it's to highlight the abuse that people face when their lives have been infiltrated by undercover police. https://t.co/MJGFMzPZGk ~ Tasha
— LUSH UK (@LushLtd) June 1, 2018

Lush released a statement on Friday afternoon clarifying that #SpyCops "is not an anti-state/anti-police campaign". The company clarified: "This campaign is not about the real police work done by those front line officers who support the public every day - it is about a controversial branch of political undercover policing that ran for many years before being exposed."

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