The secret to the restaurant's ultimate service? The individualized attention it provides each patron. The
maître d', Justin Roller, googles guests to see what they do, where they're from, if they're celebrating an anniversary or birthday. And, if so, which one? He matches servers with similar interests to make for the best experience possible. Each diner gets their own four-person staff consisting of a captain, sommelier, server, and assistant server. All that's missing is the Dowager Countess. (Grub Street)
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